When you can get a refund

You can request a refund within 7 days of receiving your order if:

• The item is unworn and in the same condition you received it
• It is in its original packaging, with any pouches, boxes or tags included
• You have your order number
• The item is damaged, faulty or not what you ordered (these are covered even if you have worn it briefly while discovering the problem)

Damaged, faulty or incorrect items

If your jewelry arrives damaged, has a manufacturing fault, or isn't the item you ordered, contact us as soon as possible with your order number and clear photos. We will offer you a replacement, exchange or full refund, and we will cover the cost of returning the item to us.

What we can't refund

For hygiene and quality reasons, and because jewelry is a personal item, we cannot offer refunds on:

• Items that have been worn, damaged after delivery, or show signs of wear, scratches or tarnish from use
• Items that have been resized, altered, repaired or engraved
• Earrings, once they have been worn or the hygiene seal or packaging has been opened, unless they are faulty
• Items returned without their original packaging
• Items damaged by contact with water, perfume, lotion, chemicals or rough handling

How to request a refund

1. Contact us within 7 days of delivery with your order number and the reason for your request. For damaged or faulty items, include photos.
2. We will review your request and reply with the next steps and where to send the item.
3. Pack the item securely in its original packaging and send it with a tracked courier service. Please keep your proof of postage.
4. Once we receive and check the item, we will confirm your refund by email.

How refunds are paid

Approved refunds are paid back to your original payment method within 7 to 10 business days of us receiving and checking your return. Your bank or card provider may take a few extra days to show the money in your account.

Original shipping costs are refunded only if the item was damaged, faulty or incorrect. For change-of-mind returns, return shipping is for the customer's account.

Exchanges

Need a different ring size or style? Contact us within 7 days of delivery and we will help you exchange it, subject to stock. If the item you want is out of stock, we can offer a refund instead.

Discounted and sale items

Items bought on sale or with a discount code are refunded at the price you actually paid.

Lost or delayed parcels

If your tracking shows your parcel as delivered but you haven't received it, or it is taking much longer than expected, contact us and we will investigate with the courier. Please check with neighbours, building security and your pickup point first.

Your rights

Nothing in this policy limits your rights under the Consumer Protection Act or any other South African consumer law.