Where do you ship to?
We are based in South Africa and ship to addresses across the country.
Delivery options available to you will be shown at checkout once you
enter your delivery address.
Which couriers do you use?
We ship with Aramex, PUDO and PostNet. Depending on the delivery option
you choose at checkout, your order may be delivered directly to your
door, to a PUDO pickup point or locker, or to a PostNet store near you.
How much does shipping cost?
Shipping prices vary depending on the courier option selected and your
location within South Africa. Your exact delivery cost will be shown at
checkout before payment, so you can review everything before completing
your order.
Do you offer free shipping?
Yes. Orders above R1,200 qualify for complimentary shipping. Where
applicable, this will be applied automatically at checkout once your
order reaches the qualifying amount.
How long will my order take to arrive?
Most orders are processed within 1–2 business days. Once dispatched,
delivery time will depend on your selected courier and location. Major
centres are generally reached sooner than outlying areas.
How can I track my order?
Once your order has been dispatched, you will receive an email containing
your tracking information. You can use the supplied tracking number to
follow the progress of your parcel directly through the relevant courier.
How do I find my ring size?
One of the easiest ways is to measure a ring you already own that fits
the intended finger comfortably and compare its inner diameter with the
sizing information provided on the product page. If you are between
sizes, choosing the larger size is generally recommended. If you are
unsure, simply contact us and we will gladly assist you.
How do I use a discount code?
Add your chosen pieces to your cart and proceed to checkout. Enter your
discount code in the designated field and, if valid, your updated order
total will be displayed before payment. Keep an eye on Maré & Co.
announcements and social channels for selected offers.
How should I care for my jewellery?
To help preserve the appearance of your Maré & Co. pieces, we
recommend removing jewellery before swimming, showering, exercising or
sleeping. Avoid prolonged contact with perfume, lotions, cleaning
products and other chemicals. Gently wipe your pieces with a soft, dry
cloth after wear and store them separately in a clean, dry place.
What if my item arrives damaged or is the wrong size?
Please contact us as soon as possible after receiving your order. Include
your order number and, where relevant, clear photographs of the item.
Our team will review the matter and assist with the appropriate next
steps, including an exchange or replacement where applicable.
Can I change my order or delivery address?
If you need to make a change, please contact us as soon as possible.
Changes can only be made before your order has been processed and handed
over to the courier. Once dispatched, we may no longer be able to amend
the delivery information.
Is checkout secure?
Yes. Payments are processed through Shopify's secure checkout environment.
Maré & Co. does not see or store your full card details. The available
payment options will be displayed securely during checkout.
How can I contact Maré & Co.?
You can reach us through our contact page or via our official social
media channels. We are always happy to assist with sizing, orders,
jewellery care, styling or general product enquiries.