Shipping & Returns
Everything you need to know about getting your M & CO jewelry to you, and what to do if something isn't right.
Shipping
Shipping prices
Shipping prices vary depending on the courier you choose and where you are in South Africa. Your exact shipping cost is shown at checkout before you pay, so there are no surprises. Orders above R1200 qualify for free shipping.
Processing time
Orders are packed and handed to the courier within 1 to 2 business days of payment. Orders placed on weekends or public holidays are processed on the next business day.
Delivery time
Delivery time depends on the courier you choose and your location. Major centres are usually quicker than outlying and rural areas, and an estimate is shown at checkout. Courier delays can happen, especially during sale periods and holidays, and these are outside our control.
Tracking your order
Once your order ships, you will receive an email with your tracking details. You can use the tracking number on the courier's website to see where your parcel is.
Delivery address and collection
Please double-check your address or pickup point before you pay. If a parcel is returned to us because of an incorrect address, or because it wasn't collected in time, we will contact you, and you may be asked to cover the cost of sending it again.
Returns & Exchanges
Changed your mind?
You can return your order within 7 days of receiving it, for a refund or exchange, as long as the item is:
- Unworn and in the same condition you received it
- In its original packaging
- Accompanied by your order number
For change-of-mind returns, the cost of sending the item back to us is for the customer's account.
Wrong size?
If your ring doesn't fit, contact us within 7 days of delivery and we will help you exchange it for a different size, subject to stock. Check the size guide and product page before ordering to find your best fit.
Damaged, faulty or incorrect items
If your item arrives damaged or faulty, or it isn't what you ordered, please contact us as soon as possible with your order number and clear photos. We will arrange a replacement, exchange or refund, and we will cover the return courier cost in these cases.
How to return an item
- Contact us with your order number and the reason for your return.
- We will confirm your return and send you the details for where to send it.
- Pack the item securely in its original packaging and send it with a tracked courier service.
- Once we receive and check your return, we will process your refund or exchange.
Refunds
Approved refunds are paid back to your original payment method within 7 to 10 business days of us receiving and checking your return. Original shipping costs are refunded only if the item was damaged, faulty or incorrect.
Items we can't accept back
We cannot accept returns on items that have been worn, damaged after delivery, altered or resized, or that are not in their original condition and packaging.